The most powerful word?

Never underestimate the power of a thank-you. According to a study by an email productivity company, Boomerang, the closing word that gets the highest response rate is “thanks in advance,” followed by “thanks” and “thank-you.” This doesn’t mean that you should throw in a thank-you where it makes no sense in the context of your email. But it’s a good idea to remember that people always appreciate appreciation – and to offer it where you can.

Lack of gratitude is a major factor driving job dissatisfaction, turnover, absenteeism, and often, burnout. A study by Glassdoor found that 80% of employees would be willing to work harder for an appreciative boss. About 70% said they’d feel better about themselves and their efforts if their boss thanked them more regularly.

So, should you take time out of someone’s busy day to write an email whose sole purpose is to say thank-you? There’s a lot of advice that discourages this practice because it contributes to email overload. I disagree. It takes seconds to write a quick, clear thank-you and even less time to read it. It goes toward maintaining civility in the workplace – something on which many organizations are spending time and resources  to get right.

Don’t let the last thing that someone remembers about you be the fact that you didn’t say thank-you.

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